Patient Advocate/Customer Service Representative

RESPONSIBILITIES AND DUTIES:

1. Answers incoming calls in regards to patient/product inquiries
2. Creates patient in office management system with complete information for verification
3. Performs outgoing calls to retrieve missing information from patients
4. Notifies patients of current status including but not limited to received application, missing information, unable to assist/HMO, insurance being verified
5. Communicate clearly and thoroughly to resolve any possible issues
6. Keep a record of customer complaints and note action taken to resolve
7. Express issues/concerns/observations to office manager
8. Work closely with other customer service team members to execute weekly/monthly goals